Anticipate response time
SLA rules can help you monitor the response speed and quality.
It is common to encounter problems while using a product or a service. In such a situation, contacting customer service appears to be the best decision. However, as the number of customers increases, this usually leads to more workload on the customer service team. Day to day, they must deal with numerous requests, problems and questions. As a consequence of the congestion of cases to answer, we might see a decrease in the quality of the provided service.
Adak Ticketing software is user-friendly, effective helpdesk that helps you reach out to all customer’s needs and problems from multi-channels such as online chat, E-mail, and phone. You can prioritize and categorize all tickets, assign them to expert support teams, and close each thicket in less time!
Categorizing and prioritizing each ticket can provide an integrated, trackable system that never fails.
Our helpdesk software can help you to speed up the troubleshooting processes by organizing tickets and assigning them to expertise; this attribute will make both sides of the story pleasant.
Organize all the tickets by subject and content so you can distinguish which team is appropriate to solve the problem.
SLA rules can help you monitor the response speed and quality.
Observe the micro-activities of each support team on every ticket by History log.
Use the repository of helpful information to solve customers’ repetitive problems.
Adak Ticketing software is easily connected with other Adak business management tools and provides an integrated platform for the growth and development of your business due to your needs.
Adak project management software is a great tool for optimizing performances and team interactions. It also provides project managers, product managers, CPOs, etc., a comprehensive view of every project’s status and progresses simultaneously. This software helps your business achieve remarkable project results by scheduling, breaking down activities into smaller tasks, assigning them to the right person, and enabling your business to prosper by identifying the strengths and weaknesses of your project workflow through recording, tracking and preparing insightful reports.
Adak software is a practical toolbox to handle your business accounting issues. With our system, you don’t need to be an accounting expert. By eliminating the traditional confusing solutions, you can easily take care of every accounting activity and automatically record, analyze and interpret all your business transactions. By learning a few instructions of the Adak accounting management system, you have all the solutions in your hand. Our flexible software will be developed due to your business field and needs.
Your business can become trustworthy for any client if you put enough effort into generating clear and accurate commercial documents. This advantage will help your potential customers review all the products and services provided and look for information like types, prices, visual features, stocks, etc., allowing them to decide on their purchases and get their invoices to deal based on.
Unifying all your marketing efforts in one platform will help you effectively transfer any message to your target audiences and get a better impact from all the channels and touchpoints. Adak Marketing tools will help you to plan purposeful campaigns and increase your business engagement with every move!
Adak Ticketing software is user-friendly, effective helpdesk that helps you reach out to all customer’s needs and problems from multi-channels such as online chat, E-mail, and phone. You can prioritize and categorize all tickets, assign them to expert support teams, and close each thicket in less time!
Adak CRM is a complete toolbox for regenerating new opportunities from previous ones and allows you to record and review all your activities in just one software, from marketing and tracking leads to winning or missing an opportunity. Adak CRM helps you to expand your business by actively communicating with your contacts. This time, no lead will be hidden from your eyes!
Human resource software is a digital solution to manage human resource information and other daily HR issues. This technology helps you attract and recruit top talents for your open positions and makes an effective, comfortable and engaging community for your business ecosystem.